If you are not completely satisfied with your purchase, you may send your order back to our warehouse within 14 days of the delivery date for a return or exchange.
Items must be unworn, unwashed, have original tags attached and free of stains. We do not provide pre-paid return labels, the cost of sending unwanted items/orders to us is the customer's responsibility and a 15% restocking fee will apply.
To get your return started first you need to email firstname.lastname@example.org your order number, and reason for return, then you will receive the return address and a printable product return sheet, please print and complete it then mail it together with your return parcel.
If your return is reviewed and determined eligible for a refund we will issue the refund within 3 days after we receive the return package. Your payment will be credited to the original form of payment on which the purchase was made (excluding the original shipping charges). Refunds may take up to 10 days, depending on how much time your financial institute needs. If you don't receive your refund in 10 days please email email@example.com
If you requested an exchange, your requested item/order will be shipped to you within 3 days after we receive your return and you will be sent a new tracking number via email
Defective or Wrong Item
We kindly ask that you inspect all items individually once they arrive so that any claims can be made immediately. Please email firstname.lastname@example.org with photo proof along with the product packaging in your email within 3 days of receipt of the defective/wrong item(s). We will send out a prompt replacement 3 days after we receive and confirm your email. You will also receive a prepaid label for the return in your email.